Steve Wang is a product designer at Toast

He is striving to make life more joyful and accessible

Empathy and storytelling are his bread and butter

The New Toast Point-of-Sale Experience, Used by 120k+ Restaurants

Designed new features and supported the launch of update from pilot to GA, solving experience paper-cuts to drive up adoption and NPS.

2023 - 2024 · Tablet / Mobile / Design System

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Improving activation for Toast Delivery Service, Toast’s white-label delivery solution.

Redesigned Toast Delivery Service onboarding by unifying flows and simplifying setup, driving an 80%+ activation rate among new customers.

2025 · Website / Onboarding

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Redesign the Toast Mobile POS Ordering and Guest-facing Experience

Enhanced server efficiency and guest engagement. Launched an organization-wide testing program to accelerate learning and decision-making.

2024 · Mobile / Consumer experience

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Real-Time POS Insight Dashboard for Decisive Operator Actions

Leveraged data and user research to deliver a new POS feature mitigating a potential risk brought by compliance requirement.

2023 · User research / Data-driven design

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A Bartender Learning Management System for the Marriott International

Working at startup called HIL, I took the lead in defining and designing the product from 0 to 1, and successfully secured funding from our client.

2022 · Mobile

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